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AHello. Can I help you?

您好。我能幫您什么？

BI need to talk with someone about my bill.

是關于我的賬單的問題。

AOkay. Hold on the line. James will be with you in just a moment.

好的。請稍等。詹姆斯會來解決您的問題。

BThanks.

謝謝。

AHi, this is James in customer sevice. What can I do for you?

您好，我是客戶服務部的詹姆斯。我能為您做什么？

BHi, James. The bill I received yesterday for my home cable TV service is wrong.

你好，詹姆斯。昨天我收到了有線電視的賬單，但是賬單有錯誤。

AWhat’s your account number?

您的賬號是什么？

B200508.

200508.

AOkay. The regular monthly charge should be $65.

每月的費用應該是65美元。

BRight. But yesterday I got a bill for $85.

對的，但是賬單上是85美元。

AThe cable TV company charged you an extra $20 because of your late payments for the last two months.

有線電視公司額外收了您20美元，是因為您前兩個月的賬單付晚了。

BOh, I see. Thanks.

哦，是這樣啊。謝謝。

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