A：Can I help you?有什么需要幫忙的嗎?
B：Yes, I have a complaint to make.恩，我有點(diǎn)意見。
A：What's the problem?有什么問題嗎?
B：I bought this skirt in your store last week. What a famous brand is that! The stitches are coming off. Anyway, I'd like to ask for a refund for this skirt.上周我在你們店里買了這條 裙子。這是什么名牌啊!線頭都松了!不管怎么說，我想要退貨。
A：I'm sorry. They are not refundable. But we can exchange it for you, OK?對不起，它們是不能退的。 但我們可以給您換一條，行嗎?
B：OK.好吧。
A：Wait for a moment. I think we have another one…Here you go.稍等一下。我想我們還有 一件……這就是。
B：But this one is blue. Mine is red.但這條是藍(lán)色的。我的是紅 色的。
A：Sorry, lady. This is the only one we've got now. How about we fix it up for you?對不起，小姐。我們現(xiàn)在 只剩這件了。我們幫您補(bǔ)一下怎么樣?
B：That's certainly good. When will it be ready?那好啊。什么時候能補(bǔ)好?
A：It will be ready tomorrow.明天就能補(bǔ)好。
B：That's quick.那挺快的。
A：Come along then and bring this receipt with you. And I am afraid we've gonna have to charge you 20 for that.那到時候來吧，把這張發(fā) 票帶上。恐怕這一次我們得收您20塊錢。
B：What!什么!
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