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A：Hi. This is the Customer Service. How can I help you?您好。這里是客服部。我能為您做什么?

B：Hi. I bought one of your vacuums from spend-wart. It’s broken now.您好。我在Spend-Wart買了你們生產的吸塵器。現在它壞了。

A：Is it under warranty?它還在保修期內嗎?

B：I think so. I bought it four months ago.我想是的。我是四個月前買的。

A：Yes, it is still covered by our warranty. Tell me the modle number of your vacuum, please.是的，它還在保修期內。請告訴我您的吸塵器的型號。

B：Okay. The model number is 6594-c.好的。型號是6594-C。

A：What’s your address, your name and your phone number?您的地址、姓名和電話號碼呢?

B：906 Ottawa street. My name is David Yang. My phone number is 713-786-0234.渥太華街906號。我是David Yang。我的電話是713-786-0234

A：Okay. There are two Customer Service Offices in your area. The nearest one is Chadwich and Hacks Appliances.好的。在您的居住地區有兩個客服中心。最近的是Chadwich and Hacks Appliances

B：Could you tell me where the office is located?請告訴我它的地址

A：Sure. 878 Fennel South.南費奈爾大街878號。

B：Oh, I know that place. It’s only two minutes drive.哦，我知道那個地方，開車過去只要兩分鐘。

A：You have to call the office first.您需要先打電話預約

B：All right. Thank you very much for your help.好的。謝謝你的幫助。

A：My pleasure.我的榮幸。