星級典句：
第一句：I'm the customer relations officers for MW Services.
我是MW服務公司的客戶聯絡員。
A:Good morning, Ms. Brown. My name's George Black. I'm the customer relations officers for MW Services.
早上好，布朗女士。我叫喬治·布萊克，MW服務公司的客戶聯絡員。
B:Good morning, Mr. Black. Is there anything I can do for you?
早上好，布萊克先生。我能為你做些什么嗎？
A:We just want to come by and thank you for choosing our company.
我們只是拜訪一下，感謝您選擇了我們公司。
第二句：I want to ask if you've had any problems so far.
我想問一下到目前為止您有沒有遇到什么問題。
A:It's nice of you to pay a visit back.
您能回訪真是太好了。
B:I want to ask if you've had any problems so far.
我想問一下到目前為止您有沒有遇到什么問題。
A:No, I haven't had any problems at all. I've been very pleased with your service, thank you.
沒有。沒有任何問題。對你們的服務我非常滿意，謝謝。
服務是經營者永恒的話題，用優質服務滿足客戶需求是經營者最主要的目標之一。伴隨著商戰的日益激烈，經營者們也越來越注重做“服務”的文章，服務的范圍也在不斷擴大。
其他表達法：
Let's start with the fact that no one has responded to my calls or letters for the past three weeks!
咱們就從三個星期都沒人理會我的電話和信函這件事說起吧！
Would you tell me what you have been trying to find out?
您能告訴我您想了解些什么嗎？
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