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一. 接訂位：

1. Good morning / afternoon / evening. This is coffee shop. (XXX speaking). May I help you?

您好，咖啡廳，請問有什么可以幫忙嗎?

2. May I have you name, please? Under what name is this booking made, please?

請問您貴姓?/請問您以什么名義訂位?

3.Would you please spell it for me? Spelling, please?

請問您的名字怎樣拼寫?

4.For how many people, please? / How many people will be in

your party, please?

請問多少人?

5. For what time and what date, Mr. Smith?

史密斯先生，請問哪一天和幾點鐘來用餐呢?

6. Would you like the smoking area or Non Smoking area?

請問您喜歡吸煙區還是非吸煙區?

7. Any more request?

還有什么要求嗎?

8. Yes, we will arrange a table by the window for you. / I’m sorry, we can not guarantee that we can offer you a table by the window, because there have been many reservations today. But we’ll do our best for you.

好的，我們會為您安排一張靠江邊的桌子[文老師，文老師博客]。/ 對不起，我們不能

保證一定可以給您一張靠江邊的桌子，因為，今天有很多訂位，不過，我們會盡力為您安排的。

10. May I have your room number or telephone number, please?

(So that we can contact you easily.)

請問您的房間號碼或聯系電話是多少?(這樣我們可以方便聯系您)

10. Mr. Smith, May I repeat it? A table for two and non smoking

area, at 7:30 this evening for Mr./Ms smith, your telephone number is . Is that right?

我重復一下：史密斯先生，兩位，今晚七點半來，非吸煙區，聯系電話號碼 是 對嗎?

11.Thank you, Mr.Smith, usually, the table will be kept / hold for

15 minutes. We look forward to seeing you on time. Good-bye.

謝謝，史密斯先生，餐廳的訂位將會保留15分鐘，我們將恭候您的到來，再見。